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We want to make sure we give you an accurate price, and since we price based on how much space your items take up in the truck, we need to see your items in person before we can give you a final price. As soon as the friendly, uniformed team arrives, they’ll take a look at all of the items you want to have removed and provide an exact price before starting the work. We only complete the job if you are happy with the price, so if you choose not to proceed, just say the word and we’ll be on our way.

We accept cash and major credit cards, and some locations have additional payment options. Payment is only processed once the job is complete.

For multiple items, the price is based on how much space your items take up in the truck. If you have only one item, we do have special single-item prices. The best way to get an exact price is to book a free, no-obligation onsite estimate. You can find starting pricing for single items and more information on volume pricing here: https://www.1800gotjunk.com/ca_en/how-our-pricing-works

The list of unaccepted items varies across locations, as we need to adhere to local regulations in each location. Generally, we aren’t able to take anything toxic or hazardous, and are also unable to take car or truck chassis. Here are a few items we typically do not accept:

• Chemicals, Solvents & Oils
• Asbestos
• Storage & Oil Drums (unless empty and top & bottom cut out)
• Oil & Waste Storage Tanks

We can take pretty much anything that two people can lift and load. You can find a more complete list of items we commonly take here: https://www.1800gotjunk.com/ca_en/what-we-take/what_we_take

The items we most often help people get rid of are mattresses, couches, other types of furniture, and electronics. We can take pretty much anything that two people can lift and load, as long as it's not toxic or hazardous. We can remove your items from wherever they’re located, whether it’s your garage, backyard, attic, or anywhere else—all you have to do is point! See a more complete list of items we commonly take here.

It depends on where you’re located. Some of our franchises are able to get the job done even if you aren't home, as long as the items are easily accessible and the team can take payment over the phone. However, some locations do require you to be at home in order to remove your items.

On the day of your appointment with us, our friendly, uniformed truck team members will text or give you a call 15-30 minutes before the start of your two hour promise window. They’ll say hi, let you know what time they plan to arrive, and confirm any other details about your appointment if needed.

It varies across our locations, but many of our franchises work both weekends and weekdays. Our call center is open 24-7, 365 days a year, and you can always book online to find an appointment time that works for you.

Yes, we're fully licenced and insured! We have insurance covering damages to both persons and property for every single booking.

While we don't quite service the entire map, we cover almost every greater metropolitan area across the US, Canada, and Australia. To see if we’re in your neighborhood, you can start a booking by entering your zip code